Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a refund. 

To get a return label please contact support@crackeraquatica.com and follow the instructions to initiate a return

We don't charge any restocking fee

We accept exchanges

We accept returns or exchanges if:

• The item arrived damaged, defective, or significantly different from the description.

• The request is made within 14 days of receiving the product.

• The product is new

To initiate a return, please email [support@crackeraquatica.com] with:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem

• Refund processing time is approximately 5 days

Once approved, we’ll provide you with return instructions. Do not send items back to the manufacturer or sender address on the package.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.